Cancellation policy
Normal Orders
When you place a normal order, you pay in full at checkout. You can cancel your order any time before it has been fulfilled and receive a full refund. If any fixed costs (for example, shipping labels) have already been incurred and cannot be refunded, those costs will be deducted from your refund. Once a order has been fulfilled, it cannot be canceled, but you may request a refund according to our standard returns policy.
Pre-orders
Some items may be offered as pre-orders, meaning they are out of stock or will be available in the future. For pre-orders, we also collect full payment at checkout. You can cancel your pre-order any time before it has been fulfilled for a full refund, minus any non-refundable fixed costs such as shipping labels. Once a pre-order has been fulfilled, it cannot be canceled, but you may request a refund according to our standard returns policy.
To request a cancellation, you can contact us at contact@fluxpose.com.