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All products are Pre-orders – expected shipping: First half of 2027. All Pre-orders are fully refundable before shipping. Shipped from the EU! All products are Pre-orders – expected shipping: First half of 2027. All Pre-orders are fully refundable before shipping. Shipped from the EU! All products are Pre-orders – expected shipping: First half of 2027. All Pre-orders are fully refundable before shipping. Shipped from the EU! All products are Pre-orders – expected shipping: First half of 2027. All Pre-orders are fully refundable before shipping. Shipped from the EU! All products are Pre-orders – expected shipping: First half of 2027. All Pre-orders are fully refundable before shipping. Shipped from the EU! All products are Pre-orders – expected shipping: First half of 2027. All Pre-orders are fully refundable before shipping. Shipped from the EU!

Shipping policy

1. Order Processing

Orders are processed during business days, Monday to Friday, excluding public holidays in Spain.

Processing times may vary depending on product availability, preorder status, production timelines, and order volume. If there are significant delays, we will notify you using the contact information provided with your order.

2. Shipping Methods and Delivery Times

Available shipping methods, estimated delivery times, and shipping costs are shown at checkout.

Shipping costs are calculated based on factors such as destination country, package weight, package size, and the selected shipping method.

Delivery times are estimates only and may vary depending on the courier, destination, customs processing, local delivery conditions, and other factors outside our control.

3. International Shipping

We ship from Spain.

For customers outside of the EU, import duties, taxes, customs fees, brokerage fees, and any other charges required by the destination country are the responsibility of the customer.

These charges are not included in the product price or shipping cost unless explicitly stated at checkout.

Customers are responsible for ensuring that the ordered products can legally be imported into their country. Failure to comply with local customs requirements may result in delays, additional charges, return, or abandonment of the shipment.

4. Customs and Import Clearance

For shipments outside of the EU, we may provide the required customs documentation, including product descriptions and applicable customs information.

Customs clearance times vary by country and are outside our control. Any customs delays are not included in the estimated delivery time.

If a shipment is returned to us because the customer refused delivery, failed to pay import charges, provided incorrect information, or did not complete customs requirements, any return shipping costs, customs fees, or related charges may be deducted from any applicable refund.

5. Shipment Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided with your order, if tracking is available for the selected shipping method.

Tracking updates may take 24–48 hours to appear after dispatch.

For delivery exceptions, failed delivery attempts, or local delivery issues, customers may need to contact the local courier or postal service directly.

6. Delivery Issues

If your package appears to be lost or significantly delayed, please contact us so we can investigate with the carrier.

A shipment will only be considered lost after the carrier has completed its investigation or after a reasonable time has passed beyond the estimated delivery window.

We may request additional information from you, including confirmation of the shipping address or proof of non-receipt.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete address information provided at checkout.

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

8. Shipping Restrictions

We only ship to countries that are available for selection during checkout.

If your country or region is not available at checkout, we are currently unable to ship there. Shipping availability may change over time due to courier limitations, legal restrictions, customs requirements, sanctions, trade embargoes, or other operational reasons.

9. Events Outside Our Control

Delivery timelines may be affected by events outside our control, including but not limited to customs delays, courier disruptions, strikes, natural disasters, severe weather, political events, public holidays, or other force majeure events.

We are not responsible for delays caused by these events.

10. Liability

Our liability for shipping issues is limited to the value of the order, in accordance with applicable consumer protection laws.

This policy does not limit any legal rights you may have under applicable law.